As early as 2003, UNCTAD developed a supply chain
management approach applied to transit transport
services (Hansen and Annovazzi-Jakab, 2008) which,
emulating assembly lines in manufacturing industry
sectors, allowed for cluster development and transit
corridors stakeholders’ cooperation to improve transit
operations. The methodology, based on the observation
of the sequence of interventions in transit operations,
showed that actors along the chain operate on a user–
provider or client–supplier relationship. Although players’
actions are interrelated and dependent on each other,
they often do not occur in the way and time expected
by the user of the service provided. This is mainly due
to a lack of exchange of information between users and