We feel upset that you still think this is a second handed item.
We at least sell 8000 of this camera per month.
There is no time for us to use every camera to second handed.
The scratches are caused in transist.
The film can be peeled off.
If you don't know how to do it,
you can ask one of your friends or go to a electric store, they can tell you that film can be peeled off.
We want to strive our best to meet your request and are willing to offer you a 20% refund as a compensation,
but we really feel upset for what you said.
Hope you could understand.
Waiting for your reply.