Offer Support
Support comes in a variety of shapes and sizes. Sometimes it’s simply listening to them even more, other times it means exchanging a defective item for a new one. Support should not be black and white, though. If you really listened to what they had to say, you should be able to suggest a handful of ways to support them – or even better, one firm and perfectly ideal way to support them. You have to be the judge here on what works best here – but keep in mind that support means giving the customer something in response to their complaint. One thing to note? If what you offer isn’t satisfying their expectations, don’t give up… which leads me to tip number six.