Did the CSR communicate effectively to discuss possible product choices?
1. Use a project management/social collaboration platform.
2. Create an online forum where employees can easily share information and respond.
3. Provide employees (especially younger ones) with regular feedback.
4. When emailing, leverage the subject line.
5. Use video conferencing.
6. Pick up the phone
7. Get to the point.
8. Make it easy for customers to communicate with you.