If you look at China in particular, there have been so many food scandals, and so many items that may be counterfeit, and may not deliver what they promise. In general the level of trust [in retailers] is lower."
Retailers' virtual push
As a result, a lot of consumer goods companies and retailers in Asia are trying to engage with consumers through social media, and create word of mouth in the virtual world.
Retailers that have been successful in creating a buzz online are using a range of tactics from promising shoppers discounts if they post "selfies" wearing their merchandise, to creating online communities based on competitions or events.
Outdoor clothing outlet The North Face's strategy in China this year gained momentum after it launched a competition for consumers to be "The Next Explorer", and win a trip to the US.
The competition resulted in more than 200,000 new members to its online community, where participants talk about products and connect with each other to organise events such as hiking trips.
If you look at China in particular, there have been so many food scandals, and so many items that may be counterfeit, and may not deliver what they promise. In general the level of trust [in retailers] is lower."
Retailers' virtual push
As a result, a lot of consumer goods companies and retailers in Asia are trying to engage with consumers through social media, and create word of mouth in the virtual world.
Retailers that have been successful in creating a buzz online are using a range of tactics from promising shoppers discounts if they post "selfies" wearing their merchandise, to creating online communities based on competitions or events.
Outdoor clothing outlet The North Face's strategy in China this year gained momentum after it launched a competition for consumers to be "The Next Explorer", and win a trip to the US.
The competition resulted in more than 200,000 new members to its online community, where participants talk about products and connect with each other to organise events such as hiking trips.
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