For example, the new employee interview process
at our hospital provides an avenue for leaders
to establish a trusting relationship with staff
members. During the two-part interview process,
the perioperative leader conducts the initial applicant
screening interview and then staff members
conduct a candidate interview. Staff members are
empowered to provide feedback to managers and
make recommendations as to whether they believe
an applicant will be an optimal fit for the culture
of the practice setting.
Support and empathy on the part of leaders
helps to create a nonpunitive environment. In the
event of a near miss in practice, our perioperative
leaders encourage self-reporting of the event.
Self-reporting of these incidents provides an opportunity for discussion between the involved
staff member and the leader.