• effectiveness and performance of trainers and assessors
• effectiveness of internal and external support provided to trainees and assessment candidates
• effectiveness of internal policies and procedures relating to training and assessment
• numbers of staff to be trained
• number and types of training courses to be undertaken
• success rates in terms of obtaining qualifications and/or competency
• cost and time-related factors, including staffing, delivery and assessment costs
• level of involvement of trainees, partners and associated agencies and staff, including satisfaction levels with the training provided
• compliance with externally imposed obligations