Research on the adoption of fuzzy logic in healthcare diagnostic system to oversee the process
performance and recognize certain predefined patterns has been conducted for associating the wellknown
problems using the rule-based approach technique. Even though a couple of medical applications
such as those described above had shown generally proven results, the literature regarding applying
fuzzy logic in healthcare delivery remains modest and the application of fuzzy logic to healthcare
services had been rare. Applying fuzzy logic in healthcare services is still a mostly untapped region,
especially collecting the voice of customer. Coupled fuzzy logic with QFD in healthcare services enables
medical practitioners to understand customer requirements and include them for continuous
improvement during the health service delivery. A fuzzy QFD approach for analyzing healthcare service
requirement is proposed and realized through a case study. It is realized that the proposed approach can
adjust service quality toward customer requirements.