Thank you for your letter complaining about your DVD player from our store. I was sorry to hear that the top surface of the machine was scratched and the edge was cracked.
Unfortunately,we do not have any more DVD player in stock at the moment.However, I am pleased to inform you that we will give you your money back in full. In addition, as a gesture of goodwill, we will give you a 10% discount off your next purchase from our store. Hesitate to contact me if you have any have further queries.