It was interesting to see what skills the students liked learning about in the various types of instruction sessions. The popularity of the RefWorks (a bibliographic management system) instruction may have been the result of the students’ desire for this kind of tool. Since that time, many databases now offer a citation creation button making the need for this kind of tool less urgent. It was encouraging that the students actually liked learning how to search effectively and learning to cite information. The responses from the question ‘what would you change?’ were very useful in terms of modifying future assignments. For instance, comments about more time being needed provided incentive to move from paper workbooks to online assignments. The students were also able to express their frustration about the lack of detail in instructions which we had initially made as brief as possible because we thought students didn’t like to spend their time reading them. These comments led to the use of screencasts. Students also indicated their main motivation for working through the assignment – marks, and their desire to see their final mark immediately. This decision was always made in consultation with the SLD who preferred not to release the marks until after the due date. However, the SLD’s all preferred an assignment that the students could complete successfully. When using online systems, technical glitches are inevitable, especially in the blended workshops. As an instructor, being able to troubleshoot and make decisions on the spot is a valuable skill.