This process comprises the operational management of the IT supplier. This management occurs
within a framework that is defined on the basis of processes at the strategic (master agreements) and
managerial (contracts and SLAs) level. Based on business processes requirements for the aspects of
availability, capacity and continuity, contracts are awarded and the services provided by the IT
supplier are controlled. In this respect business information management stipulates requirements,
controls, monitors and reports in terms of the user organization.
BiSL clearly ties in with the IT processes through an interchange with the ASL and ITIL processes,
such as continuity management, capacity management and availability management.