Tanee,
looking at the RTS for more than 3 days on Merchants, we are having 20k in the network, which is absolutely not OK at all.
Can you look at top50 offenders and send dedicated emails to them to ask them to process their backlog asap ?
We need to get this backlog cleared asap for the sake of our customers.
Thanks,
Cheers,
On Thu, May 7, 2015 at 6:54 PM, Nicolo Robba (MP OPS _TH) wrote:
Hello,
as per request from Bertrand, here is the analysis on long pending to pickup. I attached DB for your reference, you can explode each pickup provider to see the merchants.
Biggest problems lie wit Kerry and LEX.
I dont think is a 3PL problem if we are failing to pickup, but we can also ask feedback to them by 3PL.
In case, I will coordinate with Ing tomorrow to do so.