he Quality was consisted of 4 indicators and 32-item scales. The mean score of the
Service Quality Scale was 4.12 with a standard deviation of +0.81. The item with the
highest average score was "Outcome Quality" (M= 4.19, SD= ±0.81), whereas the item
with the lowest average score was "Program Quality" (M= 4.05, SD= ± 0.83).