Unfortunately I didn’t see the e-mail about this arrangement until it was too late, “things” cannot be send to Thailand just “like that” as they will be stuck at or even confiscated by the Thai customs if not arriving with the correct paper work. From now on please contact us first and we will instruct you how to ship (most of the time the best way is to ship to HSM Machinery rather than direct to the customer). It’s also not that easy to “contact customs” and find out as the shipment is addressed to Fisher & Paykel and they are the one that will have to deal with the customs dep.
Sutin,
Can you get hold of someone in F&P and see what we can do.