Since Forrester proclaimed that we are living in the “Age of the Customer” business leaders are realizing that customer-centric company policies aren’t just important, but crucial to staying relevant to customer needs. This goes beyond, brushing up your FAQs, but involves an entire overhaul of antiquated service strategies and training your service team for the skills necessary. This may seem like an overwhelming process, but with the right combination of advanced technology and pristine people skills, your business can improve on customer service.