We are writing to you regarding our mutual guest Ingalena Andersson with reservation number 371580359, check-in date 2015-03-21, and check-out date 2015-03-24.
We have been contacted by the guest regarding the pre authorisation charge of approximately 3050THB. The guest is informing us that she has not yet received the amount on her account.
On the 9 Apr 2015 the guest was informed by you that the amount would be released, but this has not yet happened.
We are kindly asking you to look into this and release the amount to the guest.