Measurements The survey was carried out via the use of postal questionnaires. Question items were based on the literature review of strategic planning process, executive’s satisfaction from planning and business performance. Primary research was conducted, by collecting information from the general managers of Greek five-star hotels. The questionnaire consisted of four sections. Planning formality, functional coverage, internal and external orientation, centralization of the strategic planning process and time horizon of planning are the five dimensions of strategic planning measured in the first part. The second part examined the executives’ satisfaction with the strategic planning of their hotels. The third section asked managers’ perception of financial performance based on turnover, growth in earnings, changes in market share, return on investment and the average occupancy rate. The last section asked the managers for some of their personal characteristics (i.e. age, educational background and tenure in company).