Stand-alone IT departments
These are a relatively recent development. Today, the IT department has evolved from a narrowly focused data processing element of the accounting department to a function that supports and, in many cases, drive, nearly every area of the company.
Technology-related services are now a global, trillion-dollar industry.
Firms that invest more in IT have greater productivity improvements and productivity continues to improve over time
The Federal Reserve, in 2000, gave IT investments credit for almost $50 billion in productivity improvement within the U.S. economy. This represents over 65% of all productivity gains seen by businesses in the past decade.
IT improves productivity, reduces costs, drives revenues, offers new capabilities to customers and suppliers, and maintains competitive parity.
With this said, it is perplexing (confusing) as to why studies show that business