Providing general and specific advice about different travel destinations
Drawing up complicated travel itineraries and ensuring that all the needs of the customers are met
Making arrangements for transport, accommodation, tours, and activities
Contacting airlines, hotels, and ground transport companies such as coach operators to make suitable arrangements
Advising the customer about travel issues including required documentation and financial matters, such as appropriate exchange rates
Using the computer database to research information about hotel accommodation fares and hotel ratings
Dealing with payments
Performing general administration tasks
Dealing with and documenting complaints in an efficient and diplomatic manner
Planning and advertising different promotions
Making alternative arrangements for customers who have had their trips interrupted by unforeseen issues
Evaluating customers’ holidays and issuing appropriate feedback forms
Every now and then, tour operators travel abroad for research purposes
Making presentations to travel groups
Creating and putting up displays at trade shows