Docking stations consist of a terminal and docking points where users pick up and return cycles. The terminal at each docking station contains a screen allowing users to:[43]
Hire a cycle with a chip and PIN payment card if the user does not have a key;
Print a record of their journey;
Find other nearby docking stations, necessary if one is full when returning or empty when seeking a cycle;
Get extra time without charge to return the cycle to another docking station if one is full; and
See a local street map, scheme costs, the code of conduct, and information in other languages.
If there is a fault with a cycle that was rented, it can be docked at the nearest station and the red 'fault' button on the docking point pressed within ten seconds; another bike can then be taken at no extra cost.
During high load hours the bikes are moved from the busiest stations to the emptiest using trailers pulled by Alkè ATX280E electric vehicles with zero CO2 emissions,[44] and Ford Transit vans with specially-designed tail ramps. There are a number of mobile phone apps to help users find the nearest station.