7.1 Product and Process Results
7.1a
Collin tracks multiple indicators for performance against
customer requirements. Figure 7.1-1 shows current performance
levels and trends for on-time delivery (OTD) based on
ship date from Collin. Performance has surpassed the best-ofindustry
benchmark in the past few months. On-Time Receipt
and Receipt Quality (Figure 7.1-2) is based on the receipt of