reform the Thai bureaucracy. The main objectives have been better service quality, appropriate governmental size, high performance, and democratic governance (Bongkoch Sutad NaAyuthaya, 2010). Also the Thai public sector will emphasize and adhere to the following principles (Office of the Public Sector Development Commission, 2010):
1) Focus on “citizen-centered approach”, improving public services and delivering high value outcomes to the citizens.
2) Revise the roles of the public sector to those of a supporter and facilitator, cutting unnecessary functions, and streamlining work processes with better utilization of public resources.
3) Maintain proper relationships with political administrators, providing neutral and impartial advice based on professional standards.
4) Build networks and cooperate with other sectors in society as well as integrate or link government activities at all levels.
5) Enhancing managerial capabilities and abilities to execute major programs, becoming more creative to cope with new challenges and response quickly to unexpected changes.
6) Put good internal control systems in place, complying with legal requirements and keeping bureaucratic discretions within boundaries, as well as becoming more proactive in social responsibilities and environmental concerns.
7) Strive for performance excellence, ensuring high quality standards, and applying advanced technology to deliver world-class public service.
8) Seek new talent, knowledgeable and competent staff, promote ethical behavior and fight against corruption as well as encouraging paradigm shifts and changing the attitudes of existing public servants.
According to the main objectives and the principles of the plans, a set of strategies are shown in Table 1.1