Follow by the most important part which is the level of satisfaction for aspects of service. The researcher used rating scales; Lickert scale According to Brace (2004) discussed the clarification of question bias, it can be suggested that the researcher could using the Likert scale can be given scores for each statement, usually from 1 to 5, negative to positive, or −2 to +2. In, questionnaire there are five semantic differentials scale and positive scale are placed to the right.