Responsible for the oversight of group of entry writers to include hiring, evaluations and disciplinary procedures.
• Received, reviewed and processed documentation required for the entry of goods into the US.
• Supervised and coordinated process of obtaining required documentation, product classification, and submission to US Customs, FDA and USDA.
• Designated contact between import customers and US Customs, FDA and USDA including customs entry processing, post entry work and customs compliance.
• Provided advice to clients on issues concerning customs compliance, terms of delivery, payments, insurance and all other import services.
• Coordinated with import break bulk departments to ensure accurate entries are filed in accordance with the Harmonized Tariff.
• Coordinated activities between all applicable parties for air and ocean freight import break bulk shipments.
• Provided quote rates for customers as requested. Set up and maintained customer accounts insuring compliance with the US Customs regulations.
• Trouble shooting of import related problems including customer complaints and claims.
• Timely prepared weekly/monthly tracking reports to customers.
• Monitored and addressed ACH Statement, daily, weekly and monthly reports.
• Ensuring that invoicing of rendered services was completed accurately and in a timeframe consistent with a company policy.
• Daily processing of payments for freight release as required for expedited release of goods.
• Coordinated and maintained effective process flow of goods at the in-bond warehouse.
• Ensured all employees were fully trained in all aspects of their job as well as cross-trained in other areas when possible.
• Acted as temporary Import Operations Manager.