Regarding leaving them at Wrong hotel- According to guests, your driver literally threw them out of van at wrong hotel. The driver was constantly talking on mobile and was least bothered. Some staff of hotel C Grand realized that these guests are in wrong hotel. Knowing this that person called up C Karon and they came to pick up the clients. Meanwhile I request you to arrange a lunch (today) as a compensation + tonight’s departure transfer at 9 PM thru hotel car.