FYI ka
-----Original Message-----
From: Jay Jhingran [mailto:jayjhingran@gmail.com]
Sent: Friday, October 10, 2014 4:52 AM
To: Phanuphan Buasuang - Le Fenix GM; Affendy Ismail; GM; GM-Arcadia Suites Bangkok; Citrus 13 - General Manager; Gift Grand SWISS; Hotel Manager; Numa marcel Bertrand
Subject: How to say 'No' to your guests #without saying 'No'#
useful... pls distribute to HOD's
http://shar.es/1mrlEA
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