Appendices
English research questionnaire
A research is being undertaken to learn more about. The effect of perceived value,
technology acceptance, and e-service quality on customer satisfaction and service loyalty for
instant message providers business.
Your kindness in answering each of the questions below may help to improve the
efficiency in information management. Please respond to each question. The format of
requested responses varies by question and may require a written answer, checking ! in the
relevant " or for some questions are requested to indicate your perception level as a scale
ranging from 1 to 5.