1. Create ‘liquid’ and ‘linked’ content
The term ‘liquid’ refers to contagious ideas that can’t be controlled. These ideas have to be fundamentally ‘linked’ to business objectives, the brand and consumer interests. These ideas will spark ‘conversations’ and through these conversations, Coca Cola’s aim is to earn a disproportionate share of popular culture. Their aim is to create conversation with brand stories. This will take the process full circle as these conversations will in turn create liquid and linked ideas. Coca Cola then see it as their responsibility to ‘act’ and ‘react’ to those conversations every day of the year, through all of the mediums that customers are using, including social media.
2. The case for change
Coca Cola have identified three key drivers as to why they need to change their approach.
- The first of these is that they want to double to size of their business.
- The second is that they have noticed the current climate within which there is a ‘distribution of creativity’ and no one has a monopoly on creativity.
- The third driver is the distribution of technology and the fact that consumers are empowered through their access to a range of on demand devices.
3. The evolution of story telling
Coca Cola recognise that storytelling is at the heart of all families, communities and cultures. They have highlighted a change in storytelling and a need to move away from one-way storytelling and towards ‘dynamic storytelling’. Their video describes the role of ‘content excellence’ as a ruthless editor which will manage the dispersion of incremental elements of a brand idea, across multiple channels of conversation. ‘Content excellence’ will aim to ensure that this dispersions results in the consumer having a unified and coordinated brand experience. They list 5 types of story telling at 03:45 in Part One.