Avon is moving toward a new business model with multiple sales channels, new product lines, and new training/education requirements.
Direct sales through Avon representatives will still be a factor, though a smaller percentage of total sales volume and sales revenue. "We're creating a different brand for retail distribution, with a different logo and new brand image," Neely explains. "The aim is to create a store within a store, and link that storefront to the community, by stressing health issues such as breast cancer awareness and educating consumers through guest speakers." As with Toys "R" Us, new marketing channels and new product lines will have to be supported through continued training. It's a job ready made for CEO involvement in a visible role as marketing agent and catalyst for learning.