1. According to the contract, Carton Retrieval = 2 times / 4 Cartons. As talked you informed that 2 times including retrieval for destruction and other purpose. So is it mean that we (Quintiles / hospital) are allow to retrieve the carton only 1 time? In addition, the contract states that Destruction Service = 1 time / 4 cartons. I do understand that this should include retrieval & destruction because it is not make sense to destroy the carton without retrieval. Please kindly clarify.
2. Is there any additional cost if we would like Recall to ship the cartons to Quintiles / hospital (both in BKK and upcountry)? If so, how much? Round trip?
3. When we (Quintiles / hospital (both in BKK and upcountry) expect to receive the carton after we informed Recall?
4. Please advise the process once we finish and would like to return the carton to Recall.