Responsibilities:
Provide on-site installation, validation and commissioning of instruments
Perform hands-on on-site troubleshooting, service and repairs
Provide high level technical support to external customers at their location
Provide on-site training to the customers
Interface with cross functional work teams such as field applications, customer support/services, product management, manufacturing and marketing/sales
Develop Service technical documentation
Timely and professionally handle field service calls and issues arising from the field service visits, triage with field applications scientists as appropriate
Communicate with the customer to ensure satisfaction and implement any necessary corrective actions
Qualification:
Engineering Degree holder, Electrical / Mechanical / Engineering Discipline.
Experience in Service Engineer with maintenance machine
Have own vehicle
Good command of English