Intended to increase the productivity of office
workers.
• Examples, groupware, workflow systems, general-
purpose applications i.e., word processors,
spreadsheets.
• Workflow management systems (WFMS)
– The automation of a business process, in whole or
part during which documents, information or tasks
are passed from one participant to another for action,
according to a set of procedural rules. (defined by the
Workflow Management Coalition)