There will be increasing complexity in consumer purchasing decisions
consumers use all kinds of media to make shopping decisions – from YouTube to Facebook – and it’s becoming increasingly harder to put the people that buy certain products into a box than it used to be. Consumer categories like mainstream, or high and low end, are starting to disappear. Segmentation is getting more and more complex. The same customer can buy one high end product and one low end product at the same time. These days you could easily find someone who could take an EasyJet flight from London to Milan to buy a Gucci bag. People select which consumer products they want to buy with an unbalanced mix of emotions and rationale. They might not have any emotional connection to aviation and thus the cheapest product will do. But when it comes to a luxury bag they might value tradition and craftsmanship.