what is the constant threat that airline customer service staff have to deal with
airline customer service staff have to deal with angry and abusive customers.
2. Make a list of the reasons why so many passengers are unhappy.
airlines increase fares and introduce more fees and ticket restrictions ,
staff shortages ,
excess baggage charges ,
long queues at check-in ,
security control ,
lack of understanding of restrictions on discounted tickets buried in the small print.
3. Why are the problems likely to continue to get worse in the future?