The results shown in Fig. 1 for a total of 130 respondents are striking, because most respondents did not answer this survey question. Of the very few respondents that did answer, there were a wide range of responses:
• 98 answers - Don’t know
• 9 answers - IT Infrastructure Library (ITIL) [18]
• 6 answers - Common sense
• 6 answers - Other tools, such as MS Excel spread sheets, MS Project, ad-hoc methodologies
• 4 answers - Organization’s proprietary methodology
• 3 answers - Unknown strategic IT demand management
• 2 answers - CobIT [12].
• 1 response - ISO 38500 [10].