Example 3: role play
Look at the information on your role card and talk to your partner. Find a solution to the problem.
Student A: You are a guest staying at A HOTEL. The hotel website says it is a luxury hotel, but in your room the sheets and towels are dirty, the bathroom is too small, the street outside is very noisy and ... (you decide two more problems). You want to change to a better room and you want a discount. Talk to the receptionist and solve the problem.
Student B: You are A HOTEL receptionist. There is a guest staying at the hotel who complains about everything, even when there isn’t a problem. You can move a guest to a different room, but you can’t change the price of a room. Talk to the guest and solve the problem.