As we will discuss in the literature review, in the early
days of e-government, numerous predictions were
made about its development or evolution, many
of which were highly optimistic, suggesting that
e-government would be not only ever expanding but
also ever progressive. E-government, so the claims
went, would improve the eff ectiveness and efficiency
of government information and service delivery. It
would also lead to an end state that would include
the integration of information and service delivery
both within and among governments, would transform
governments themselves, would fundamentally
transform relations between governments and the
governed, and, ultimately, would produce electronic
democracy.