This Skill Category is focused on understanding processes as they relate to the role of the
Software Business Analyst. It looks at how various national and international models and
awards provide support for process-oriented thinking. This provides a context for examining
what a process is, how it is defined, how it functions in the organization and assessing the
maturity of an organization’s processes.
By understanding how processes inter-relate using tools such as process mapping, it is
possible to streamline and improve their performance. Application of process management
techniques such as control charts and statistical analysis allow the organization to achieve
better results. These activities rest on a strong foundation of effective measurement and
metrics.