4.5 What we know about knowledge storage/retention
The topic of knowledge storage/retention seems to be neglected in the field of KM in SMEs
confirming Hislop’s (2009) findings regarding KM in general. The literature search resulted in
only one article linked to the topic (Table VII). Even though the article by Durst and
Gueldenberg (2010) did not have a primary focus on knowledge management and
knowledge storage/retention, respectively, their study underlines the particular meaning of
knowledge retention in terms of keeping highly skilled individuals in the case of managerial
succession, thus highlighting the danger of knowledge attrition caused by this event.
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