• TV:
o 480p resolution (up to 480 lines, which is for
regular TVs and is standard) to achieve the
required image resolution
o 32-inch plasma TV (475 TVs) to achieve the
required TV size
o Operation instructions brochure to achieve the
required ease of operation
• Program availability:
o Listing of the program types (based on guests
needs/wants) to achieve the required type of
available programs
o 30 international channels (20 TV and 10
radio) to achieve the required number of
available programs
All action plans must be implemented to satisfy
the hotel guests’ needs or wants. The hotel managers
may, however, prioritize the improvement
activities based on the allocated budget and available
resources.