QUESTIONS:
What techniques can you use to identify improvements? Choose one technique and apply it to this situation— what improvements did you identify?
A good technique to use here would be Business Process Improvement. We have already spent a lot of money to using the reengineering technique to computerize our system. Also we have applied the Automation technique to use the newer system as a way to keep things moving forward and in order. The business process improvement technique is where we will address why we have inefficiencies in the system. One improvement would be activity based, we can reward workers more so on how many forms are completed, and possibly have deterrants for any forms that have to be sent back. This will help reduce the amount of forms that have to be sent back and keep the forward movement of the forms going at a steady pace.