We are deeply sorry for the inconvenience that you have experienced in using our service.
Regarding on your email,
We have tried to find your ID with your e-mail, there was no related ID showed up on our system.
Please contact us again with the information of your ID/registered e-mail address/transaction, order, shipment no. or please clarify your inquiry to enable me to help you assist on the matter.
Regarding your inquiry on the fare of the international delivery,