1
There is (or will be) operational infrastructure and resources in place to provide aftercare support to the building occupiers, which includes the following as a minimum:
1.a
A meeting programmed to occur between the aftercare team or individual and the building occupier or management (prior to initial occupation, or as soon as possible thereafter) to:
1.a.i
Introduce the aftercare team or individual to the aftercare support available, including the building user guide (where existing) and training schedule and content
1.a.ii
Present key information about the building, including the design intent and how to use the building to ensure it operates as efficiently and effectively as possible.
1.b
On site facilities management training, to include a walkabout of the building and introduction to and familiarisation with the building systems, their controls and how to operate them in accordance with the design intent and operational demands
1.c
Initial aftercare support provision for at least the first month of building occupation, e.g. on site attendance on a weekly basis to support building users and management (this could be more or less frequent depending on the complexity of the building and building operations)
1.d
Longer term aftercare support provision for occupants for at least the first 12 months from occupation, e.g. a helpline, nominated individual or other appropriate system to support building users and management.
2
There is (or will be) operational infrastructure and resources in place to coordinate the collection and monitoring of energy and water consumption data for a minimum of 12 months, once the building is occupied. This is done to facilitate analysis of discrepancies between actual and predicted performance, with a view to adjusting systems or user behaviours accordingly