Find missing emails
If you’re experiencing any of the following issues, you’re in the right place:
You can’t find a particular email or are missing a few emails.
All the emails in your inbox have disappeared.
You aren’t getting emails that you expect to get in your inbox.
This step-by-step guide will help you find messages that are still in your account and figure out what happened.
The quick answer
See common ways emails go missing
Before you start answering questions
Make sure you’re using a computer to go through the steps.
Click here to open Gmail in a new tab so you can switch between the directions and Gmail.
Open Gmail in a new tab
Let us know whether you found your email or solved the problem by coming back to this page and answering the questions at the bottom.
Ready to start?
Yes, I'm using a computer and I've got Gmail open in another tab.