This is very disappointing news and therefore I require meetings set up with the Finance Departments of all brokerages to explain our processes and expectations. At all meetings a representative of our Finance Team must be present. In this regard I would like Khun Goong to be our representative.
Please set this process in place this coming week as very clearly we have an issue that despite repeated requests this has not been resolved.
In all instances a File Note of the meeting must be written showing the names of the meeting attendees with the outcome clearly documented. A copy of this File Note is to be sent to each broker and to me.