At the heart of business change over the last three decades in particular has been the digitisation of work. ICT is transforming the nature of work and working practices in almost every sector. It is reasonable to assume that task automation will extend to ever-more knowledge-intensive, analytical and judgement-based work activities over the next decade and beyond. The world is increasingly digital, where goods, services, social interactions and business transactions are moving into the virtual space. Industry value chains are being transformed and cycle times for completing transactions are being compressed dramatically for everything from mortgage application processing to airline check-in.