Involve the business and all of HR in implementation. It is important that people are involved in any changes that take place, as imposed models have little chance of success.
Think through how the model can support the line. Explore who plays what role and what HR and line managers need to do. Communication to, and training of, line managers in their new roles, is critical.
Ensure senior management are seen to be driving thechanges. It shouldn’t be just an HR initiative or fad, it
needs to be seen as a whole new way to deliver support services to add value in a cost-effective manner.