We really appreciate much if you can leave us a positive feedback and can still leave us 4-5 stars' on detailed seller’s rating, especially for Communication score, considering that we have already tried our best to solve the problem for you, 1-3 stars will badly hurt our business.
We apologize for the trouble and inconvenience caused by this issue and hope we have chance to serve you again.
Please feel free to contact us if you have any additional questions.