The scale items developed were subject to content adequacy assessment. The instrument included items for the measuring of all constructs in the conceptual model. Content validity refers to ' the extent to which a specific set of items reflects a content domain' (DeVellis,2003,p.49). Moreover,the term'content validity' is believed to refer to the extent to which the elements of measurement scales are relevant and representative of the targeted construct for a particular assessment purpose (Ismail et al., 2010). Face validity refers to an assessment whereby items of a scale adequately measure the construct of interest (DeVellis,2003); the process involves incorporating the opinion of experts experienced in dealing directly with the loan process with the opinion of academics (DeVellis, 2003). The academics were selected as they often acted as judges of a measurement scale in previous studies, as recommended by Arnold & Reynolds (2003). The other validators were selected owing to the fact that they were highly familiar with the topic in an attempt to evaluate the measurement items, and to subsequently indicate whether or not measures emerge to be logically valid, as suggested in Mowbray (2003).