As our discussion over the phone on yesterday regarding the booking to KUL on 27th Oct 2014 with business class, noticed by our staff after return trip. Let me summarize and make clear as per the following:-
1. Due to the Economy Class are fully booked as requested date this is the reason why you have to arrange the business class for this trip. Please reconfirm.
2. Next time, if there are any reasons that needed to adjust a class, we do strongly request you to give us an advance NOTICE immediately.
3. Reference our business travel guideline, the important point of Airfare Eligibility are: